Last updated: October 13, 2026
The short version
- Vetari is free to start. Paid plans are monthly, with no contract, and you can cancel anytime.
- If you're not happy within 14 days of your first payment, we'll refund it in full.
- Your clinic's data is yours. Only contact clients who've agreed to hear from you.
- Reminders and AI replies help your team, but they don't replace it. Check anything medical yourself.
- Agreement
- Your account
- Plans & billing
- Refunds
- Acceptable use
- Your data
- Reminders & AI
- Liability
- Governing law
1. Agreement
These terms are an agreement between the clinic or business using Vetari ("you") and Abd Elrahman Youssef Mostafa Elabd, Cairo, Egypt, who runs Vetari ("Vetari", "we", "us"). By creating an account or using Vetari, you agree to them. If you're signing up for a clinic, you confirm you're allowed to accept these terms on its behalf and that you're at least 18.
How we handle personal data is explained in our Privacy Policy, which is part of these terms.
2. Your account
- Keep your login details safe. You're responsible for what happens under your account.
- Give accurate information, and keep your clinic's contact email up to date. Client replies and important notices go there.
- Vetari is for running a veterinary clinic's communication with its own clients.
3. Plans and billing
| Plan | Price | Includes |
|---|---|---|
| Free | $0 | Up to 10 clients and 15 appointments a month. Reminders, revenue, messaging and AI features are not included. |
| Solo | $79 / month | Unlimited clients and appointments, automatic reminder emails (up to 300 a month), client portal and messaging, AI assistant, revenue tracking, email support |
| Clinic | $179 / month | Everything in Solo, plus unlimited reminder emails and priority support |
- Payments are handled by Lemon Squeezy, our merchant of record. Lemon Squeezy processes your payment, adds any sales tax or VAT that applies, and issues your invoices. Its buyer terms also apply to your purchase.
- Paid plans are billed monthly in advance, in US dollars, and renew automatically until cancelled.
- Cancel anytime from Settings → Manage billing. You keep your paid features until the end of the month you've paid for, then your account moves to the Free plan. Your data stays in your account.
- If a renewal payment fails, Lemon Squeezy will retry it for a short period. If it still can't be collected, your account moves to the Free plan.
- We may change prices. If we do, we'll email you at least 30 days before the new price applies to your plan.
4. Refunds
If Vetari isn't right for you, email hello@getvetari.com within 14 days of your first payment and we'll refund it in full. No questions, no forms. After that, cancelling stops future charges, but we don't refund partial months. If something on our side stopped Vetari working for you, tell us and we'll make it right. Refunds go back to your original payment method through Lemon Squeezy.
5. Acceptable use
Please don't use Vetari to:
- email people who haven't agreed to hear from your clinic, or send marketing or spam;
- send anything unlawful, harassing, misleading, or that you don't have the right to send;
- try to access other clinics' data, break or overload the service, or get around plan limits;
- resell Vetari or copy it.
You're responsible for having permission to contact your clients, and for following the privacy and communication laws that apply to your clinic.
6. Your data
- Your clinic's data, including your clients, pets, appointments and messages, belongs to you. You give us permission to store and process it only to provide Vetari to you.
- You can ask for an export of your data, or for its deletion, at any time.
- If you need a data processing agreement (DPA) under the GDPR, email us.
7. Reminders, messaging and AI
- Emails can be delayed, filtered as spam or bounce, so we can't guarantee every reminder reaches every client. Vetari helps your team. It doesn't replace your clinic's own judgement or records.
- AI assistant replies are generated automatically and may be wrong or incomplete. They're not veterinary advice. Review anything medical, and make sure clients know to call the clinic in an emergency.
- The client portal is not an emergency service.
8. Availability and changes
We work hard to keep Vetari running and your data safe, but we can't promise it will always be available or error-free. We'll improve and change features over time. If we remove something important on a paid plan, we'll tell you in advance.
9. Ending the agreement
You can stop using Vetari and close your account at any time by emailing us. We may suspend or close accounts that break these terms. Where it's reasonable, we'll warn you first and give you a chance to export your data. If we ever shut Vetari down, we'll give you at least 30 days' notice and a way to export your data.
10. Warranty and liability
Vetari is provided "as is", without warranties of any kind, to the extent the law allows. To the extent the law allows, we're not liable for indirect or consequential losses (such as lost profits, revenue or data), and our total liability to you for any claim is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms limits liability that can't be limited by law.
11. Governing law
These terms are governed by the laws of the Arab Republic of Egypt. Any dispute that we can't resolve by talking first will be handled by the competent courts of Egypt. If any part of these terms can't be enforced, the rest still applies.
12. Changes to these terms
If we change these terms, we'll update the date at the top. If the change is significant, we'll also email clinic accounts at least 14 days before it takes effect. If you keep using Vetari after that, you accept the new terms.
13. Contact
hello@getvetari.com, or use our contact page.